The rooms are great, the front desk is great, the price is great, and the free breakfast is great . . . the housekeeping sucks big time!
Got to the hotel at 3:30 pm, picked up our key and headed for our room . . . the room hadn't been made up yet. Hung around for 1/2 hour until the maid finished. Next day we left our room at 8 am returned at 1130 am and our room hadn't been made up yet. Went to lunch returned at 1 pm. . . our room hadn't been made up but the maid's cart was parked in front of the room across from ours, went to our afternoon meetings. Returned to our room at 3 pm, the maid's cart was still across the hall but our room still was not made up, went and sat in the lobby until 3:30. Returned to our room and it was finally made up! Not pleasant experience!
The check in and out was seamless and the room was clean and comfortable.
We had no problems at Springhill Suites when we stayed there. The room we bought had two beds, a couch, TV, closet, and two seperate rooms with the bathroom stuff. They have a pool, but no hot tub and the breakfast was delicious. It had cut ham, cheese, cooked eggs, cooked sausage and potatoes, grains, and drinks. The couch turns into a bed also.
Loved staying here, staff was friendly, even in the middle of the night.
We have stayed at this location several times. We stay here when we run the Utah Valley marathon. Rooms are clean and nice and I love shower is separate from the toilet. It is a beautiful hotel with a great location. We had a small issue when checking in during our stay last week, nobody was at check-in desk and we waited in lobby for 15 minutes before staff showed up. Everything else was wonderful.
I will definitely stay here again if I go back to Provo. They upgraded my room for free. It was really quiet, I couldn't hear neighboring rooms. Everyone was really nice. Great experience. If you stay here make sure you put the do not disturb sign on your door. House keepers came at 8:00am and woke up my kids but other than that it was wonderful.
Also, if you have work to do, very conducive for productive activity.
Springhill Suites By Marriott Provo is a US Lodging based in Provo, Utah. Springhill Suites By Marriott Provo is located at 1580 Freedom Blvd 200 W, Provo, UT 84604, USA.
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