Rude sales associates!! I came in to buy shoes and they were closing the doors 15 minutes early than the actualy closing time and weren't going to let my husband in while I was inside. I worked in retail and we just don't treat customers like that. The lady at the door just stood there with a mean look on her face the entire time and didn't even say a word as customers were leaving. Hate your job, then quit!!!
I have bought shoes from this place a few times. They have a decent selection of fashion-sport shoes. But some of their shoes are really poor quality. I have bought for myself and my husband hiking shoes from here and they were comfortable at the store but they were not good for outdoor use. I thought it was because I had not worn them in but they are literally just bad shoes. We get blisters every time we wear them. Waste of $150 for both shoes. I also bought some high heels and those also blister my foot real good. Poor quality shoes are bad enough but today was my breaking point for ever shopping or supporting this store. My husband gave me several gift cards as a birthday gifts and I have been using the cards from time to time so I decided to use them today. It was just my luck that no one at the store knew how do transactions with gift cards. In fact they wanted to know exactly how much was on the gift cards because they couldn't check it themselves on their system. Heck, I hardly know what's the exact amount in my bank account. So anyways, this manager spends one whole hour talking to 3 different managers just trying to figure out how she can apply my credit to my payment. After she applied all 4 gift cards worth $10 each and she had scanned my credit card and wasted an hour of my time, she had the audacity to tell me I still owed $10. I took a good look at my receipt knowing this incompetent worker is not about to take another $10 out of me for no reason. Don't come here. Don't waste your time buying poor quality shoes from here. Don't EVER buy gift cards from here.
Never again in my life will I shop at SHOE DEPOT in Provo Towne Center mall!!! After selling me the wrong size shoes (not once...but TWICE) the manager told me to " put a pacifier in my mouth, and get over it!" Literally the worst customer service I have ever had in my entire life!!
Absolutely ridiculous!? Customer service was crap, they didn't try to help please the customers at all. Assistant manager I believe even rolled her eyes when I asked if she would help find my size in a specific boot. Not impressed AT ALL. Ended up going to give me a huge handful of quarters instead of waiting for more ones. Who in their right mind wants $8-$10 dollars of quarters in your purse?!. So stupid. I'm appalled at how stupid and incompetent these ladies were.
Shoe Dept Encore is a US Shoe Store based in Provo, Utah. Shoe Dept Encore is located at Provo Towne Center, 1200 Provo Towne CTR Blvd , Suite 1046, Provo, UT 84601, USA.
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