New Nails in the same complex does waxing, Orem Supercuts down the street can be busy but is generally more reliable.
Update: changed from 2 stars to 1 because I tried to get my eyebrows waxed but they wouldn't do it because someone was coming in 10 minutes later. Said I would have to wait 2 hours for something that would've been done by the time their customer showed up. I like their products, but it turns out they aren't the only place that sells Paul Mitchell.
Not reliable- today I showed up an hour after they were supposed to be open, but they weren't. Two other times I went in for a color and they said their "color expert wasn't coming in today." I go here because they supposedly offer more than haircuts- these experiences prove otherwise.
I checked in online early this morning with a 2:30PM time. I read the disclaimers that this was not a guaranteed time, but I've never had to wait more than 15-20 minutes at this location in all the years I've gone there, so I went ahead. The stylist was the only one in the store when I got there at 2:30, and she mentioned that my appointment hadn't shown up in her computer until 15 minutes before. She had a woman's hair to attend to, and then she would be with me around 2:50. I left to get some lunch and came back at 3:00 just to give her a bit more time. She was still working on the woman's hair. I left at 3:45PM after waiting with no update -- just that she was "running behind". Why have an online check-in if it does nothing?
I had to go get it fixed elsewhere! Waste of time and money
Very talkitive and friendly stylists. They have modern and classic haircuts that dont take much time. There's pretty much no line so you can pop in and get a haircut.
They literally butchered my hair. I didn’t bother complaining because there’s no way I would let those people touch my hair again. I swear it looked like my 4 year old cut it. They didn’t listen to the length I wanted, but by the time i caught it, it was too late ! This was the worst experience I’ve had.
I tried several places around Provo before coming here and it's been over a hear and I will never go anywhere else! I request Michelle every time and she does an AMAZING job. Not sure why there are so many complaints. When I call ahead of time, I never have to wait more than 5 or 10 minutes. The employees are all way nice and kind. LOVE IT.
Supercuts is a US Hair Care Studio based in Provo, Utah. Supercuts is located at 2255 N University Pkwy #11, Provo, UT 84604, USA.
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