Cory was really nice and knowledgeable, and gave us some awesome discounts. That being said, we had to wait 2 hours for him to get there, during business hours. First we called the regular customer service line and the rep said that it was unusual for nobody to be there and apologized. Then we called a local number and the man on the phone said that Cory was away getting a car an oil change and that he really is only at the desk when flights arrive. If this is the case, then maybe change how your hours of business are displayed, it's misleading-we had a reservation for a pickup at 11am and didn't get the car till 1:15. Again- Cory was great, but being stuck at the airport was no good.
For now on, I will only rent from Budget when visiting Provo. Cory was awesome and went above and beyond the call of duty to help us. Just great.
Rented here several times. Very convenient, if your flight arrival time matches. No sweat to drop off, but if your flight arrives late, and they are not open, then you need another way to get around. They rent great cars at prices about half of SLC Airport. Been treated well each time.
Horrible experience. They had no working computers or cars available. They asked us to Uber from their airport location to a nearby town to get vehicles. I missed all of my Monday morning meetings. Stay Away!! Poor management and untrained staff.
Cory totally took care of us and gave us an awesome car rental experience. We would definitely be coming back again in the future.
Budget Car And Truck Rental is a US Car Rental based in Provo, Utah. Budget Car And Truck Rental is located at Provo Municipal Airport, 3421 Mike Jense Pkwy, Provo, UT 84601, USA.
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