In a world where customer service is a practically non-existent and foreign concept, Jimmy John's far exceeded my expectations by not only correcting the problem, but by treating me better than I deserved, for a freak accident that wasn't even their fault! They were extremely responsible, professional, quick, apologetic, and genuine in their service, in correcting the problem. I am a customer for life!
Now allow me to point out a few of things: I wasn't even going to eat at Jimmy John's when the accident occurred, the accident was not their fault, and they took the initiative every step of the way by texting and calling me until the repairs were complete. They went above and beyond their already excellent customer service by purchasing a higher-than-normal quality windshield and providing me with a complementary lunch from Jimmy John's. I guarantee you would be hard pressed to find another business that treated someone this well.
Seriously my favorite place! Staff is awesome, friendly and funny! I littaraly go here about twice a week. Also a great gluten free option.
Immediately two of Jimmy John's employees came out and made sure everyone was alright. One of the employees immediately began apologizing and asking me for personal information so that her managers could contact me to arrange repairs for my vehicle.
Jimmy John's is fast. They have a great decor with tasteful life tips on the wall and great sandwiches. Their bread makes the sandwich in my opinion. It's soft and delicious without overwhelming the meats.
It was a very windy day! I had just pulled up to Main St. Pizza (next door to Jimmy John's). About 15 seconds after I had parked, one of Jimmy John's outdoor table umbrellas was taken up by the wind, flew out of its stand, and went crashing into my car's windshield. The umbrella had flown about 25 feet and the impact was strong enough that it cracked my windshield in several places. I was in my car when it happened. No one was hurt. My car windshield was the only piece of property damaged.
In less than two days I was at the car shop with one of Jimmy John's agents. When I arrived at the shop he told me that he had payed for the repairs. He even went and brought me Jimmy John's for lunch, free of charge! (That was actually my first time eating Jimmy John's! And it was delicious!). The car shop told me they were putting in one of the higher-end windshields, they also told me (after I did some information digging) that the repair would have run me $280!
This Jimmy John's customer service is pretty much the best customer service I have ever experienced anywhere! Here's why:
Ordered my sandwich and delivery took LESS than 10 minutes! That's what i call freaky fast! In addition I unwrap my sandwich and realized its the wrong one, because I ordered the wrong one. SO its totally my fault. My delivery guy calls in and has them start working on a new one before he even gets in the car, takes it back and brings me the new one in what I swear was also less than 10 minutes. Super friendly, super nice, super fast!!
Jimmy John S is a US Meal Delivery based in Provo, Utah. Jimmy John S is located at 2308 N University Pkwy, Provo, UT 84604, USA.
Please contact with Jimmy John S using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jimmy John S opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Meal Delivery in Provo